Frequently Asked Questions
Find answers to the most common questions about our solar systems, installation, savings and more.
General
How do solar panels work?
Solar panels convert sunlight into electricity using photovoltaic (PV) cells. When sunlight hits the panels, it generates direct current (DC) electricity. This DC power is then sent to an inverter, which converts it into alternating current (AC) – the type of electricity used by your home appliances. Once converted, the electricity can be used to power your home, and any excess energy can be stored in a battery (if installed) or exported back to the grid, depending on your system setup.
Is this solar installation legal?
Yes, all our solar installations are fully legal and comply with local regulations. We handle all necessary approvals, including applications to the Sustainable Energy Development Authority (SEDA) and Tenaga Nasional Berhad (TNB).
For hybrid solar systems with battery storage, we also manage the required applications and ensure full compliance with guidelines set by TNB and the Energy Commission (Suruhanjaya Tenaga, ST).
How do you calculate your savings?
We calculate your savings based on current TNB tariff rates, based on the respective electricity bill that you have inserted to the estimator. The savings per month is averaged throughout the year, including monsoon (rainy) months and sunnier months. Our savings estimate is reinforced by the data that we collect from our previous customers through the system monitoring application.
What if I am working during the afternoon?
That’s perfectly fine! Even if you’re not home during the day, your solar system will still generate electricity. For a grid-tied system, the excess energy you don’t use can be exported back to the grid under the Net Energy Metering (NEM) program, earning you credits to offset your electricity bill.
If you have a hybrid solar system with battery storage, the excess energy generated during the day will be stored in the battery. This stored power can then be used later in the evening or during power outages (on the backup load), giving you more flexibility and reducing your reliance on the grid.
Do I need to clean my panels frequently?
Not necessarily. Solar panels are designed to be low-maintenance, and in most cases, rainwater helps keep them clean. We usually recommend cleaning them once every 2 to 3 years, depending on your area’s environment. If your panels are exposed to a lot of dust, bird droppings, or nearby construction, more frequent cleaning might help maintain performance.
Should I worry about maintenance?
Each of our solar systems include a monitoring software that allows us to troubleshoot performance issues online. Therefore, most issues can be identified and resolved without the need for a maintenance visit. If any maintenance visits are required, our teams will attend to them. Maintenance visits are included in the system price for the first 3 years (Residential), or 5 years (Commercial) for our standard package. Any issues that can be solved online remains free-of-charge.
What exactly is the NEM Program?
The Net Energy Metering (NEM) program is an initiative by the Malaysian government that allows you to export excess solar energy back to the Tenaga Nasional Berhad (TNB) grid. In return, you receive credits which can be used to offset your TNB bill monthly.
For example, if your solar system generates more electricity than you use during the day, the extra power goes to the grid. Later, when you use electricity at night or during cloudy weather, those credits help reduce your monthly electricity charges — giving you consistent savings.
Do your system include batteries?
Yes, we offer both grid-tied systems (without batteries) and hybrid systems (with battery storage), depending on your needs and budget.
Hybrid systems allow you to store excess solar energy during the day and use it at night or during power outages, giving you more energy independence. This is especially useful in situations where the NEM program is not available.
Will the solar system provide power during a blackout?
No. As the output of solar panels are intermittent (affected by clouds, rain), it is unsafe to supply power from the system during a blackout. The system will automatically shut down if it detects that there is no supply from the power grid. It will restart automatically when grid power is restored.
Are the estimated savings guaranteed?
The estimated savings are accurate based on our collected data from our customers, as well as software simulations. While we try our best to give you a system that reflects the savings, we cannot guarantee a fixed amount of power generated due to weather patterns that can temporarily impact system output. Contact us for historical data of systems currently in operation across Malaysia to get an idea of savings similar to your system and location.
Will there be any hidden charges during installation?
No. As we do everything from sales, installation and maintenance in-house, all costs pertaining to the application with regulatory bodies (SEDA, TNB), as well as installation are included within the system price. Maintenance visits are also included in the system price for the first 3 years (Residential), or 5 years (Commercial) for our standard package. Any issues that can be solved online remains free-of-charge.
